3com CommWorks 5210 Manuel d'utilisateur

CommWorks 5210IP Telephony ManagerUser GuideRelease 2.3Part Number 10044879

xLIST OF FIGURESFigure 1 Performance Window ...23Figure 2 Medi

100 APPENDIX : ERROR MESSAGESSNMP Set FailedFatal error. This error occurs if the target card is communicating with the Software Download utility, but

BCOMMAND LINE INTERFACEThe command line interface consists of a number of non-interactive commands or utilities. These utilities are run at the comman

102 APPENDIX : COMMAND LINE INTERFACEAn "x" placed at the beginning of any IP Telephony Manager command omits command parameters and the tar

General Syntax 103For instance, to display Help for the Software Download utility, type the following command:tcmsdl -h[-c readcomm][-C writecomm]read

104 APPENDIX : COMMAND LINE INTERFACESSets target slots in the specified rangeCSets target channels in the specified range. If omitted, execution at t

Configuration 105Configuration The configuration command line interface (CLI) uses the following syntax:tcmget command:tcmget [-h] [-l logfile] [-c re

106 APPENDIX : COMMAND LINE INTERFACE-f (filename) tcmget: Place the result output of the get operation in a file given by <filename> (stdout c

Configuration 107(parameter)Parameter whose value is to be printed (for tcmget) or set (for tcmset). (For example, ’Serial Number’.)Each parameter sho

108 APPENDIX : COMMAND LINE INTERFACESpecifies slots or channels to be issued commands. Target has the following format:<IP-host>:S<s-range&g

Actions/Commands 109Actions/Commands The command utility uses the following syntax:tcmcmd [-q] -E command -G group [-P parameter][-F][-p seconds]targe

xiFigure 54 Community String Warning Message ...79Figure 55 Device Details Dialog Box

110 APPENDIX : COMMAND LINE INTERFACE[-p seconds]Sets amount of time, in seconds, between polls.TargetFollows general syntax. Note that if you omit a

SNMP Commands 111SNMP Commands This describes how to set SNMP community strings and how to monitor the SNMP parameters.For security reasons, you can n

112 APPENDIX : COMMAND LINE INTERFACEWhere:-l (logfile)Log file for system diagnostic messages. GUI default: log to UNIX syslog; CLI default: stderr.

SNMP Commands 113-G (BI)Selects a group, followed by a list of parameters within that group which are to be retrieved. (For example, ’NMC Identificati

114 APPENDIX : COMMAND LINE INTERFACETone Test This section describes how to send and receive a tone test.Send Tone Test (-S) The following command ca

Modem Tests 115Receive Tone Test (-R) Use the following command to receive a tone test:tcmtone -R [-t] [-s num] [-p num] targetModem Teststcmtest -T t

116 APPENDIX : COMMAND LINE INTERFACEDevice Save and RestoreThe following commands are used to save and restore the configuration on the specified dev

Software Download 117Software Download To run tcmsdl, issue the following command:tcmsdl [-s sdlfile] [-n nacfile] [-F] [-v] targetWhere:sdlfileThe SD

118 APPENDIX : COMMAND LINE INTERFACEFilename Prefixes Filename prefixes indicate which component type uses a given SDL or NAC file. In most cases, th

Feature Enable 119Feature Enable The following command line launches the Feature Enable option:tcminv [-l logfile] [-h] [-c readcomm] [-C writecomm]

120 APPENDIX : COMMAND LINE INTERFACEWhere:IP-hostCan be in IP-dot notation, or a host name that is defined in the host database or \etc\hosts file.:S

Authorized Station Tool 121-f filenameThe file to save inventory to (for CLI only).targetSpecifies chassis host(s) to be displayed.The format for targ

122 APPENDIX : COMMAND LINE INTERFACEtargetAn optional parameter that specifies the IP address or hostname of the NMC in which stations are being conf

AutoResponse 123AutoResponse The AutoResponse can be invoked by the following syntax:tcmarsp [-E event] [-h] [target]Where:-E eventSpecifies which ev

124 APPENDIX : COMMAND LINE INTERFACESlot Level Events andResponsesThe following are the events and the responses to the events from the AutoResponse

AutoResponse 125 Reset By DTE DTE Transmit Idle Block Error Count at Threshold Fallback Count at Threshold Dial Out Login Failure Dial Out Restr

126 APPENDIX : COMMAND LINE INTERFACE Test Modem Test Analog NIC Test Analog Phone Line Restore Analog Phone Line Busy out DS0 - T1 Slot (N) Span

AutoResponse 127:S<s-range>A decimal number of a range s1-s2 (where s1 and s2 are decimal numbers separated by a literal hyphen) representing th

128 APPENDIX : COMMAND LINE INTERFACE

CGLOSSARYThis appendix lists acronyms and terminology used in the CommWorks VoIP application. A-Link Access link. SS7 Signaling link used to connect t

ABOUT THIS GUIDEAbout This Guide contains an overview of the IP Telephony Manager User Guide, describes where to find specific information, lists conv

130 APPENDIX : GLOSSARYCD Collision Detection—A process where a simultaneous transmission has taken place. Workstations can determine if this has hap

Appendix : Glossary 131CSMA Carrier Sense Multiple Access—Media-access mechanism wherein devices ready to transmit data first check the channel for a

132 APPENDIX : GLOSSARYDRAM Dynamic Random Access Memory—The readable/writable memory used to store data in PCs. DRAM stores each bit of information

Appendix : Glossary 133ESD Electrostatic Discharge—Discharge of stored static electricity that can damage electronic equipment and impair electrical c

134 APPENDIX : GLOSSARYIDE Integrated Drive Electronics—Standard interface to the hard disk drive on the PC.IEC International Electrotechnical Commis

Appendix : Glossary 135LRJ Location Reject—This is a call flow message.LRQ Location Request—This is a call flow message.MBP Management Bus Protocol—Th

136 APPENDIX : GLOSSARYOOBMAN Out-of-band Manager—OOBMan is an application that runs on 3Com Windows NT components of the CommWorks IP Telephony plat

Appendix : Glossary 137RCF Registration Confirm—This is a call flow message.RISC Reduced Instruction Set Computer— Central processing unit architectur

138 APPENDIX : GLOSSARYSS7 Signaling System 7—A global standard for telecommunications as defined by the International Telecommunication Union (ITU).

Appendix : Glossary 139TDMA Time Division Multiplexing Adapter—A device that allows analog voice and data devices to work through an ISDN connection.

xiv ABOUT THIS GUIDEConventions The following tables list conventions in this guide.Related DocumentationThe following documents contain information a

140 APPENDIX : GLOSSARYZCS Zero Code Suppression—Used primarily with T1. The insertion of a one bit to prevent the transmission of eight consecutive

INDEXSymbols.cfm files 48.dmf 69.nvr files 44, 47AaccessingIP Telephony Manager 49acronyms 129Action/Commands menu 59adjusting column width 59authoriz

142LLED Poll Info menu 54LED status 54linking objects in HP OpenView 26Mmaking changes 73management functions 66management stationclearing 80configur

CommWorks Corporation3800 Golf RoadRolling Meadows, IL 60008©20013Com CorporationAll rights reservedPrinted in the U.S.A.Part Number 10044879

Contacting CommWorks xv CommWorks IP Telephony Parameter (MIB) Reference Guide CommWorks IP Telephony Trap (Alarm) Reference Guide CommWorks 4007 S

1INSTALLATIONThis chapter contains an overview of IP Telephony Manager and installation procedures for UNIX. This chapter contains the following topic

18 CHAPTER 1: INSTALLATIONThe management station uses Management Information Bases (MIBs), defined for each card in the hub, to issue commands to the

Before You Begin 19Table 6 lists the software requirements needed to achieve the best performance from IP Telephony Manager.If you are installing HP O

20 CHAPTER 1: INSTALLATIONIf you are using HP OpenView, you must install it before you install IP Telephony Manager. If not, HP OpenView does not inte

Installing IP Telephony Manager 218 From the command line prompt, type the following commands and press Return after each:TCMHOME=<installation dir

22 CHAPTER 1: INSTALLATIONStarting IP Telephony Manager After you complete the installation and modify the path statement, you can start IP Telephony

Connecting to Entities 23To view the entity after the it is connected using IP Telephony Manager:1 Start IP Telephony Manager.2 Click File and then cl

24 CHAPTER 1: INSTALLATIONIntegrating with HP OpenViewThe IP Telephony Manager installation script installs OpenView integration files to the appropri

Integrating with HP OpenView 25If CommWorks devices were populated in OpenView before IP Telephony Manager was installed, the network map will not dis

26 CHAPTER 1: INSTALLATIONLinking CommWorks ObjectsIf you choose to install HP OpenView, you must install it before IP Telephony Manager. This lets yo

2CONFIGURATIONThis chapter describes how to configure CommWorks IP Telephony Manager.This chapter contains the following topics: Management Station C

28 CHAPTER 2: CONFIGURATIONComponent Configuration The IP Telephony Manager Console window is used to select target components whenever you are perfor

Synchronizing Network Time 29Selecting Public NTP Servers1 From any computer with internet access, access the following website:http://www.eecis.udel.

CommWorks 5210IP Telephony ManagerUser GuideRelease 2.3Part Number 10044879

30 CHAPTER 2: CONFIGURATION5 Enter the Primary and Secondary NTP IP Addresses (refer to Recording the NTP IP Addresses).6 Set the Operational Mode to

Auto Response 31Auto Response AutoResponse lets network managers define a set of actions (auto response script) to be taken automatically when a speci

32 CHAPTER 2: CONFIGURATION3 Select the event from the Event drop-down list.4 Select what you want the system to do when the selected event occurs fro

Setting Authorized Stations 33Figure 6 Authorized Stations Add Window4 In the Add dialog box, enter the IP address for the workstation you are curren

34 CHAPTER 2: CONFIGURATIONDefining a Range of IP Addresses for Authorized AccessYou can define a range of IP addresses for authorized access by using

Threshold Monitoring Configuration 35Figure 9 Parameter Group Selection WindowThe Threshold Monitor Configuration window appears.Figure 10 Configuri

36 CHAPTER 2: CONFIGURATIONThe following table contains the fields and the values of the Configuring Threshold window.Table 8 Threshold Monitor Confi

Adding a Threshold Parameter 375 After you have set the trap thresholds on the Gatekeeper, SIP Proxy Server, or any of the Back-end Servers, you must

38 CHAPTER 2: CONFIGURATIONFigure 11 Selecting an Entity Window4 From the Parameter Group Selection window, select Threshold Monitor Configuration.Fi

Adding a Threshold Parameter 39Figure 13 Configuring Thresholds Window5 Configure the fields in the Configuring Threshold window as needed. Refer to

Copyright © 2001, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form orby any means or used to make an

40 CHAPTER 2: CONFIGURATIONFigure 14 Adding Threshold Parameters Window7 Click Set.8 If you changed the threshold parameters on the Gatekeeper, SIP P

Editing a Threshold Parameter 414 From the Parameter Group Selection window, select Threshold Monitor Configuration.Figure 16 Parameter Group Selecti

42 CHAPTER 2: CONFIGURATION5 Set Threshold Row Status to notinsservice.6 Change the configuration as you need, refer to Table 8, and click Set.7 Set t

Saving and Restoring Configurations 43Saving and Restoring ConfigurationsThe Save configuration utility performs a discovery of the configuration of a

44 CHAPTER 2: CONFIGURATIONFigure 19 Save Chassis NVRAM Dialog Box2 Enter or select the .nvr file you are saving to and click OK.The default director

Saving and Restoring Configurations 45Figure 20 Restore Chassis NVRAM Dialog Box2 Enter or select the .whb file you are restoring from and click OK.T

46 CHAPTER 2: CONFIGURATIONNot all components support the Save to NVRAM feature. For those that support this feature, the HIPer DSP and NMC cards, you

Saving and Restoring Configurations 47Figure 21 Save Chassis CFM Dialog Box3 Enter or select the .cfm file you are saving to and click OK.The default

48 CHAPTER 2: CONFIGURATIONFigure 22 Restore Chassis CFM Dialog Box2 Enter or select the .cfm file you are restoring from and click OK.The default di

3NAVIGATING AND USING THE SYSTEMThis chapter describes the menus in the IP Telephony Manager. The function of the menus can vary depending on the comp

CONTENTSCONTENTSABOUT THIS GUIDEFinding Information...

50 CHAPTER 3: NAVIGATING AND USING THE SYSTEMFigure 23 IP Telephony Manager Console WindowThe IP Telephony Manager Console window contains a graphica

Accessing IP Telephony Manager Window 51Figure 24 IP Telephony Manager Server WindowTo perform a function on the Gatekeeper, SIP Proxy Server, or Bac

52 CHAPTER 3: NAVIGATING AND USING THE SYSTEMFile Menu The file menu is used to open devices on the system, save and restore configurations, and to im

File Menu 53Save Chassis NVRAMSubmenuThe Save Chassis NVRAM submenu saves the Media Gateway chassis configuration to a specific file on NVRAM. Refer t

54 CHAPTER 3: NAVIGATING AND USING THE SYSTEMView Menu The View menu lets you adjust the way IP Telephony Manager displays the console or server windo

View Menu 55Figure 30 Icon View WindowThe first icon displays the Command Tool dialog box for the chosen entity.The second icon displays the Configur

56 CHAPTER 3: NAVIGATING AND USING THE SYSTEMConfiguration Menu The Configuration menu is used to set the VoIP chassis to your environment requirement

Configuration Menu 57Figure 32 EdgeServer Pro Card Parameter Group WindowThe Configuration Tool menu contains the following fields: Selected targets

58 CHAPTER 3: NAVIGATING AND USING THE SYSTEMFigure 33 Example of HiPer DSP Modem Identification Configuration TableClick on the cell with the settin

Configuration Menu 59 Exit—Closes the window and displays the previous window. Adjusting Column Width—You can adjust the column width using the mous

viAuto Response ... 31AutoResponse Conf

60 CHAPTER 3: NAVIGATING AND USING THE SYSTEM Execute—Executes the selected command for the selected targets. Close—Closes the Command Tool window.S

Configuration Menu 61For example, 0000000010010000 means that DIP switches 8 and 5 are ON and all others are off. Software Version—Version of softwa

62 CHAPTER 3: NAVIGATING AND USING THE SYSTEMFigure 37 Auto Response WindowThe AutoResponse dialog box contains the following fields and buttons: Se

Fault Menu 63Fault Menu The Fault menu lets you enable/disable traps and define the trap’s destination.Figure 38 Fault MenuTrap Settings Submenu The

64 CHAPTER 3: NAVIGATING AND USING THE SYSTEMTrap DestinationSubmenuThe Trap Destination submenu defines and modifies where the traps are sent. Refer

Security Menu 65Figure 42 Performance Monitor MenuAfter you click OK, a table, or graph appears showing the events you selected in real time mode.Sec

66 CHAPTER 3: NAVIGATING AND USING THE SYSTEMCommunity NamesSubmenuThe Community Names submenu lets you set the SNMP community strings.The IP Telephon

Security Menu 67 Modify— Brings up a dialog box for changing the network mask or comment for the selected device. (You must select an entry from the

4MAINTENANCEThis chapter describes how to use IP Telephony Manager to upgrade software and perform general maintenance tasks on CommWorks IP Telephony

vii4 MAINTENANCEUpgrading Software ...69Softwa

70 CHAPTER 4: MAINTENANCEBack-end Servers: CommWorks SNMP SubAgent OOBMan Provisioning Server Directory Mapping Server Accounting Server Billing

Upgrading Software 71 Extracts the CAB file from the DMF file. Extracts the installation files from the CAB file. Runs the setup.Table 9 lists a co

72 CHAPTER 4: MAINTENANCEIf you do not have unzip capabilities on your UNIX system, you can download the freeware from the internet and install it on

Command Tool 73When the software download is complete, a green box appears under the command status. 9 Click OK when finished.Command Tool The Command

74 CHAPTER 4: MAINTENANCEFigure 48 Example HiPer DSP Hardware CommandsFigure 49 shows the software commands that can be executed for the HiPer DSP ca

Restarting Other Entities 75Figure 50 Example Media Gateway Command Status Color CodesRestarting Other EntitiesYou can restart the Gatekeepers, Back-

76 CHAPTER 4: MAINTENANCEThe entity has been successfully restarted.Restarting afterParameter ChangesThere are various parameters located under the Co

Setting Manual Switchovers 77For the Back-end Servers: Accounting Server—restart 3Com Accounting service on IP Telephony Manager, or stop and start 3

78 CHAPTER 4: MAINTENANCEChanging the SNMP Community StringsThe IP Telephony Manager default value for SNMP community string is public for read only a

Changing the SNMP Community Strings 79A warning message appears verifying that you are about to change the community string and that this change will

viiiB COMMAND LINE INTERFACEGeneral Syntax...

80 CHAPTER 4: MAINTENANCE6 Click OK.7 If you changed the 3Com SNMP Community Strings on the Gatekeeper, SIP Proxy Server, or any of the Back-end Serve

Displaying Inventory Information 81Displaying Inventory InformationThe IP Telephony Manager can display the installed components on your VoIP system;

AERROR MESSAGESOverview Error messages are divided into two types: Invocation Errors—result from missing or invalid use of command syntax, and are r

84 APPENDIX : ERROR MESSAGESInvocation Errors This topic describes the error messages that can occur from a command syntax error.The invocation error

Invocation Errors 85Channel range contains zero: <target specification>A channel range includes 0 (e.g., S1C0-2).Time slot range contains zero:

86 APPENDIX : ERROR MESSAGESError, unexpected command line formatThe user did not supply an IP address, or (Non-GUI only) did not provide a filename.C

Invocation Errors 87Error: Too many targets specifiedThe user specified more than one IP address/slot-channel combination. (There is more than one whi

88 APPENDIX : ERROR MESSAGESExtension is not ’sdl’Fatal Error (tcmsdl). Nonfatal error (xtcmsdl). This error occurs if the specified SDL file does n

Invocation Errors 89Error: Too many targets specifiedThe user specified more than one IP address/slot-channel combination. (There is more than one whi

ixLIST OF TABLESTable 1 Content Description... xiiiTable 2 No

90 APPENDIX : ERROR MESSAGESError: insufficient argumentsA "-a", "-m", or "-d" directive ended unexpectedly.Error: no ta

Execution Errors 91Error constructing target specification...hostname no longer valid?The user was prompted for target slot/channels using the chassis

92 APPENDIX : ERROR MESSAGESMissing or invalid device.dat file!IP Telephony Manager has a corrupt device configuration schema, or other internal error

Execution Errors 93The selected configuration file was saved from a chassis of a different size. Continue?Select either Yes or No. .whb file does not

94 APPENDIX : ERROR MESSAGESThere are no commands for this type of device.The device configuration files do not list any commands for the target devic

Execution Errors 95Cannot load between channel and card levelsThe "load from" source is at channel level while the target devices are at car

96 APPENDIX : ERROR MESSAGESCancel Execution and exit program?Issued in a "Yes/No" dialog when user quits from window frame while command/te

Execution Errors 97Selected device is not a modemThe target slot is not a modem.Channel number out of range: <number>The target channel number i

98 APPENDIX : ERROR MESSAGESCommunity string and Comment too long. Truncate?Issued in an "OK/Cancel" dialog when a community string and/or

Execution Errors 99<filename> does not existFatal Error (tcmsdl). Nonfatal error (xtcmsdl). This error occurs if you selected a filename that