3com V7000 Manuel du propriétaire

http://www.3com.com/Part Number 900-0326-01 Rev ADPublished May 2006VCX™ Manager’s Telephone GuideVCX™ V7000 IP Telephony SolutionSystem Release 7.0

The following documents provide information on products that support this release: Enterprise Management Suite User Guide Enterprise Management Sui

Table 6 Status Indicator Lights for System Appearance ButtonsIf the light is The line isOff Available for useSteady In useBlinking Do Not Disturb is

Complement Attendant Software 101 The main window includes three areas: The Call List appears on the top part of the window and displays currently ac

102 CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT The Complement Attendant Software provides a Line Monitoring feature simil

Complement Attendant Software 103 For complete information on the Complement Attendant Software, see the online Help system in the software.Park Place

104 CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT

ATELEPHONE INSTALLATION AND MAINTENANCEThis chapter covers these topics: Connecting the Telephone Opening the 3105 Attendant Console Label Cover M

106 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Connecting the TelephoneAlthough the connector layout varies between telephones, all VCX teleph

Connecting the Telephone 107 Figure 6 Underside of the VCX 3102 Business Telephone123456CAUTION: The VCX system operates over the LAN, not through t

108 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Attaching and Adjusting the Articulating Support BracketThe articulating support bracket is com

Attaching and Adjusting the Articulating Support Bracket 109 Figure 8 Adjusting the Support Bracket1To adjust the support bracket, press to release

1GETTING STARTEDThis chapter provides a general description of your VCX telephone and describes the steps you must complete to use your phone.This ch

110 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Figure 9 Wall Mounting a 3102 Telephone1When you mount a 3101, 3101SP, 3102, or 3103 telephon

Opening the 3105 Attendant Console Label Cover 111 Opening the 3105 Attendant Console Label CoverFor instructions on how to create and print labels, s

112 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Cleaning Your TelephoneAlways unplug your telephone from the power source and from the network

Troubleshooting Problems 113 On my VCX Business Telephone, all incoming internal calls come over my speaker phone.You have the Hands Free feature enab

114 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE

INDEXNumbers3105 Attendant Console 95creating labels 98figure and features 97overview 96Aaccessing the VCX User Interface 80all calls (call

116 INDEX Ddial tone, troubleshooting an NBX Telephone 112dialing a remote officeusing a site code 31using a unique extension 30dialing while on

R 117 Rredialing 30registrationsthrough the VCX User Interface 82relocating telephones 111Remote Call Forward 71ring no answer (call forwardin

12 CHAPTER 1: GETTING STARTED VCX Telephone OverviewYour VCX telephone must be configured to work in an IP network. This means your phone must be assi

Initial Voice Mailbox Setup 13 Initial Voice Mailbox SetupWhen a caller dials your telephone number and you are unable to answer the call, the caller

14 CHAPTER 1: GETTING STARTED Configuration OptionsSimple VCX telephone operations (for example, making a call, transferring a call, and putting a cal

2VCX V7000 MANAGER’S TELEPHONE — MODEL 3103This chapter describes the buttons, controls, and features on the 3Com® VCX™ Model 3103 Manager’s Telephon

16 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 Telephone Buttons and ControlsFigure 1 shows the buttons and controls on the VCX Model 3103 M

Telephone Buttons and Controls 17 3 Right Buttons — Invoke the action list for a corresponding call. When a phone call is associated with the button,

18 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 The left and right buttons move you to the top or bottom of a list or move the cursor left or

Access Buttons 19 Access Buttons Figure 2 shows the 8 Access buttons on the VCX Model 3103 Manager’s Telephone. The buttons are assigned default funct

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064Copyright © 2006 3Com Corporation. All Rights Reserved. No part of this documentation may

20 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 Status Lights for Access ButtonsAn Access button that is set up for incoming and outgoing cal

Feature Options 21 Figure 3 Features Soft Button-ESSAGES $IRECTORY #ALL,OGS &EATURES%XT*AN0-&EATURESSOFTBUTTONThe f

22 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 Forward to Mail — Forwards incoming calls to your voice mail. See Forwarding Calls to Voice

Display Panel Contrast 23 Display Panel ContrastYou can adjust the Display Panel contrast as one of the User Configuration Features.To adjust the cont

24 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103

3BASIC TELEPHONE OPERATIONThis chapter describes how to use the basic telephone functions available on all VCX telephone models and includes the foll

26 CHAPTER 3: BASIC TELEPHONE OPERATION Logging In to Your TelephoneYour administrator assigns an extension (telephone number) and initial password to

Logging In to Your Telephone 27 If the password you entered is associated with the phone extension, you are logged in. If the Display Panel alternatel

28 CHAPTER 3: BASIC TELEPHONE OPERATION User Interface (TUI) and change the local password to match the password stored on the call processor by follo

Making Calls 29 Answering a Second CallOn 3Com Manager’s Telephones, when a new call arrives while you are on a call:1 Press the Left soft button next

CONTENTSABOUT THIS GUIDE Conventions 8Figures 8Related Documentation 9Comments 101 GETTING STARTEDVCX Telephone Overview 12Initial

30 CHAPTER 3: BASIC TELEPHONE OPERATION 3 When you complete the call, hang up the handset. If you pressed the Speaker button, press it again to end th

Making Calls 31 For example, suppose a company has three offices: Phones at the Chicago office use an extension range from 1000 through 1999. Phones

32 CHAPTER 3: BASIC TELEPHONE OPERATION For example, the telephone in a conference room may be configured to prevent long-distance telephone calls. Yo

Using the Telephone Display Panel 33 The list of new messages in the Display Panel depends on the status of each message. A new message can be: Unrev

34 CHAPTER 3: BASIC TELEPHONE OPERATION Advanced Settings — Configures network parameters, sets your phone password and changes your login status.CA

Using the Hands Free Feature 35 Using the Hands Free FeatureYou can use your phone as an intercom. You can answer internal (intercom) calls without pi

36 CHAPTER 3: BASIC TELEPHONE OPERATION To answer a call when you are using the headset:1 Put the headset on. When a call comes in, press the left sof

Transferring a Call 37 Dialing a New Call While on a CallYou can put a call on hold, dial a new call, and toggle between the two calls:1 Press the Hol

38 CHAPTER 3: BASIC TELEPHONE OPERATION The call is forwarded to the called party’s call coverage point (by default, voice mail; see Configuring a C

Muting Calls 39 Serial Transfer Feature Code Method1 While on a call, press Feature + 471. The call is placed on hold, you hear a dial tone, and the s

4Using Unique Extensions 30Using Site Codes 31Class of Service Override 31Terminating Calls 32Using the Telephone Display Panel 32

40 CHAPTER 3: BASIC TELEPHONE OPERATION If the VCX system or the phone reboots or is upgraded with new software, the ringer resets to the default ring

Activating Do Not Disturb 41 To activate Do Not Disturb:1 Open the Features tab, then scroll down the list of features and select Do Not Disturb.Your

42 CHAPTER 3: BASIC TELEPHONE OPERATION

4FEATURE CODESThis chapter describes how to use VCX feature codes on a VCX telephone to enhance the operation of your phone. A feature code is a sequ

44 CHAPTER 4: FEATURE CODES Feature Code OverviewSome common telephone features are mapped to buttons (Hold, for example). However, the number of butt

Feature Codes 45 Anonymous Next (Enable/Disable)Feature + 890, then <destination>Or*890*<destination>See Controlling Caller ID.Barge In Fe

46 CHAPTER 4: FEATURE CODES Conference Drop Feature + 431, then <destination>, then Feature + 431See Setting up a Conference Call.Display Softwa

Feature Codes 47 Remote Call Forward Feature + 468, then <extension to forward> + #, then <destination> + #Or*468*<extension to forward

48 CHAPTER 4: FEATURE CODES Speed Dial — Personal Feature + 601 + nOr*601*n,where n is the speed dial digit (1 through 9) associated with the number

Feature Codes 49 Volume — Up or Down Feature + 102 to raise the volume or Feature + 103 to lower the volumeAdjusts the volume setting for the current

5Camping on a Busy Extension 55Transferring Your Phone Settings to Another Phone 56Forwarding Calls to Voice Mail 57Transferring a Call to

50 CHAPTER 4: FEATURE CODES

5 STANDARD FEATURESThis chapter describes the standard VCX telephone features that you can set up and access through the Telephone User Interface (TU

52 CHAPTER 5: STANDARD FEATURES Viewing the Call LogsYou can use the Call History feature to display your call logs. These are the logs of the 10 most

Controlling Caller ID 53 Use the up and down scroll buttons to locate a user. When you have located the user, select the Dial soft button to automatic

54 CHAPTER 5: STANDARD FEATURES If Caller ID (Anonymous All) is disabled and you want to block your Caller ID for the next call only:1 Pick up the han

Camping on a Busy Extension 55 The following sections describe how to set up an unannounced conference call and an announced conference call. In eithe

56 CHAPTER 5: STANDARD FEATURES destination phone becomes available. When you activate camp on, the system monitors the called telephone. When the ext

Forwarding Calls to Voice Mail 57 To transfer your phone’s settings to another phone:1 Log out of your own phone by pressing the bottom right soft but

58 CHAPTER 5: STANDARD FEATURES To disable this feature, repeat steps 1 through 3.Transferring a Call to Another User’s Voice MailYou can transfer a c

Speed Dialing 59 System Speed Dials — With this type of speed dialing, your administrator maps commonly used numbers (internal or external) to featu

6Assigning Access Button Functions Using the VCX User Interface 86Enabling Bridged Extensions 86Bridged Line Interaction with Other Features

60 CHAPTER 5: STANDARD FEATURES To configure a speed dial number using the Feature soft button and the Speed Dial menu:1 Press Feature + 410. The Main

Speed Dialing 61 Editing Personal Speed Dial NumbersYou can change or delete any personal speed dial number that you previously configured using the T

62 CHAPTER 5: STANDARD FEATURES 1001 Use the up and down scroll buttons to locate the speed dial number you want to dial.2 Press the Dial soft button

Call Forwarding 63 Forward No Answer (feature code 466) and entering the number to which you want the calls forwarded. Busy Line —Redirects incoming

64 CHAPTER 5: STANDARD FEATURES 4 Enter the extension of the subscriber whose extension will receive the call and select Enter (or press #).To disable

Paging 65 To park a call:1 While you are on a call, press the Right soft button for the call for the Actions menu.2 Scroll to Call Park.3 Press Select

66 CHAPTER 5: STANDARD FEATURES A page cannot be bridged (see Enabling Bridged Extensions for information about bridging).If you are sending or rece

Call Pickup 67 If your telephone is part of a bridged extension, see Call Pickup and Bridged Line Calls for additional information.Directed Call Picku

68 CHAPTER 5: STANDARD FEATURES Conference Calls — A conference call cannot be picked up at another extension. A conference originator can, however,

Silent Monitor and Barge In 69 The agent is not on a call. The agent is currently monitored by another supervisor.While in Silent Monitor mode, the

ABOUT THIS GUIDE This guide describes how to set up and use 3Com® VCX™ telephones and consoles.This guide is for users of the following VCX hardware

70 CHAPTER 5: STANDARD FEATURES the VCX administrator to monitor one or more extensions. If you have been granted monitoring privileges, your administ

Remote Call Forward 71 call park, for example), blocking is disabled and the call can be monitored. If the call is reconnected (for a park timeout, fo

72 CHAPTER 5: STANDARD FEATURES To remotely enable a phone to forward calls to another extension:1 Pick up the handset.2 Press Feature + 468. The Disp

Hunt Groups 73 A call center is a general term that refers to any system that accepts incoming calls to a site, ensures that those calls are sent to t

74 CHAPTER 5: STANDARD FEATURES You can be a member of, and logged in to, multiple hunt groups, which may be of different hunt group types.As a hunt g

Hunt Groups 75 For example, if A, B, C, and D are all available, an incoming call will ring simultaneously at all four extensions until the total time

76 CHAPTER 5: STANDARD FEATURES Hunt Group calls routed to a call coverage point always go to the point configured for the Hunt Group, not to the poin

Hunt Groups 77 Hunt Group Interaction With Other FeaturesThis section describes how participation in a hunt group interacts with other VCX phone featu

78 CHAPTER 5: STANDARD FEATURES keys to locate a voice mailbox. Press the message button to access the selected mailbox.Viewing Hunt Group Membership

6 USING THE VCX USER INTERFACEThis chapter describes how to access the VCX User Interface application. It also provides a description of the options

8 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide.Table 1 IconsIcon Type DescriptionInformatio

80 CHAPTER 6: USING THE VCX USER INTERFACE Accessing the VCX User InterfaceYou can use the VCX User Interface to access and manage advanced VCX telep

VCX User Interface Overview 81 Each option (except Log Out) is associated with a set of tabbed pages shown on the right side of the window. When you s

82 CHAPTER 6: USING THE VCX USER INTERFACE Bridge Permissions — Enables you set up your extension so that up to four other users have permission to

Enabling Call Forwarding 83 cannot add, modify, or delete a system speed dial number. However, you can export the list to a Microsoft Excel spreadshee

84 CHAPTER 6: USING THE VCX USER INTERFACE You can also configure and enable call forwarding through your phone’s Telephone User Interface (TUI). See

Configuring a Call Coverage Point 85 To set up call forwarding, log in to the VCX User Interface, select the Calling Features option, then access the

86 CHAPTER 6: USING THE VCX USER INTERFACE If the no coverage option is selected and a call is not answered, the caller will hear a busy tone or an er

Enabling Bridged Extensions 87 The VCX system allows you to set up your extension so that other users can receive your calls at their phones. Through

88 CHAPTER 6: USING THE VCX USER INTERFACE 3 For the bridged line settings to take effect, the phone must retrieve the new settings from the VCX serve

Enabling Bridged Extensions 89 Calls to a bridged extension that are not answered always follow the call coverage point configured for the primary pho

Related Documentation 9 Related DocumentationThese 3Com documents contain additional information about the products in this release that are a part of

90 CHAPTER 6: USING THE VCX USER INTERFACE Forward destination when the Call Forward - Ring No Answer ring timeout value is reached. If the secondary

Enabling Bridged Extensions 91 If the primary phone enables Call Forward Universal, calls to the primary go to the Call Forward Universal destinatio

92 CHAPTER 6: USING THE VCX USER INTERFACE When either a primary or secondary phone user parks a call and the call park timeout value is reached (the

Personal Speed Dial Access Buttons 93 Pressing the MSG button lists the mailboxes. You can press Up and Down arrow keys to select a mailbox, then pres

94 CHAPTER 6: USING THE VCX USER INTERFACE

7VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANTThe VCX Attendant Console (Model 3105) and the VCX Complement Attendant Software (CAS) a

96 CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT VCX Attendant ConsoleThe VCX 3105 Attendant Console has 50 Access buttons a

VCX Attendant Console 97 Figure 4 VCX 3105 Attendant Console123456781 Transfer button — Enables you to send a call to another telephone. See Transfe

98 CHAPTER 7: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT 7 Access buttons — If your administrator has mapped an extension to an Acce

VCX Attendant Console 99 a In the Criteria-base Search section, in the Type of File list box, select Documentation.b In the Product Category list box,